Refund Policy for www.dipcossafes.com
Last updated: 31-08-2024
At www.dipcossafes.com, we strive to provide high-quality safes and office supplies. We want you to be fully satisfied with your purchase. If you are not satisfied for any reason, please review our Refund Policy to understand your options.
1. Returns Eligibility
- General Conditions: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase (such as a receipt or order number) is required for all returns.
- Timeframe: Returns must be initiated within 30 days of the delivery date. Items returned after this period will not be eligible for a refund.
- Non-Returnable Items: Certain items are not eligible for return, including:
- Customized or personalized products.
- Clearance or sale items.
- Products that have been installed or used.
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [Your Contact Email] or call us at [Your Contact Phone Number] with your order number and reason for the return.
- Return Authorization: Once we receive your request, we will review it and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Pack and Ship: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package. Ship the package using a trackable shipping method to the address provided in the return instructions.
3. Refunds
- Processing: Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (if applicable). This may include situations where items are returned with obvious signs of use, not in their original condition, or missing parts not due to our error.
- Non-Refundable Fees: Shipping costs, handling fees, and any applicable taxes are non-refundable unless the return is due to our error (e.g., incorrect or defective item sent).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Email] or [Your Contact Phone Number].
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt with detailed information about the defect or damage. We may require photos of the damage or defect to process your request. We will provide you with instructions for returning the damaged or defective item, and a replacement or refund will be issued once we receive and inspect the item.
6. Return Shipping Costs
- Customer Responsibility: You are responsible for paying your own shipping costs for returning an item unless the return is due to our error (e.g., incorrect or defective item sent). Shipping costs are non-refundable.
- Prepaid Return Labels: For returns due to our error, we will provide a prepaid return shipping label.
7. International Returns
International returns are subject to the same terms and conditions as domestic returns. However, customers are responsible for all return shipping costs, including any duties, taxes, or fees associated with the return.
8. Cancellations
- Order Cancellations: If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, and the standard return policy will apply.
9. Contact Information
For any questions or concerns about our Refund Policy, please contact us at:
support@dipcossafes.com
By purchasing from www.dipcossafes.com, you acknowledge that you have read, understood, and agree to this Refund Policy.